Teledentistry is Now a Permanent Benefit

In response to the COVID-19 pandemic, we began covering teledentistry as an option for dentists to provide emergency services to our members. Real-time teledentistry encounters through the phone or video chat have been covered for your patients of record over the course of 2020. We’ve now added teledentistry as a permanent benefit on all of our commercial dental plans.

When billing for telephonic real-time emergency services, you will need to submit two CDT codes:

D0140: Limited oral evaluation—problem-focused

D9995: Synchronous teledentistry

There is little or no cost to members for this service when visiting a participating provider.

You’ll be reimbursed at the D0140 allowance. Please note that this is a change from our prior process, where you only needed to submit D9995. You can verify benefits and eligibility at MyDentalCoverage or by calling Customer Service at 866-445-5148.